Cancellation policy

Cancel at no charge any time up to 24 hours before the agreed pickup time. Where a payment has been taken, it is refunded in full to the original payment method.

A cancellation closer to the pickup time may be charged, because by then a driver and a vehicle are committed to your journey. The amount is stated in your booking confirmation before you commit — it is never added afterwards as a surprise.

This is not a late cancellation and is not charged as one. Tell us as soon as you know. Where a flight number was given we usually see the change before you do, and will contact you rather than wait.

If we cannot carry out a confirmed booking, you receive a full refund. Where possible we arrange an alternative vehicle first, at no additional cost to you.

If a passenger cannot be found at the agreed pickup point and does not respond to contact within the free waiting period, the journey may be treated as a no-show and charged. Airport pickups with a flight number are measured from actual touchdown, not from the scheduled time.

Use the contact details in your booking confirmation. A cancellation takes effect when we receive it, so please do not rely on a message left elsewhere.